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We are executing business in a technical market where exacting product performance is expected. The products we manufacture at Carleton perform at the deepest depths of the oceans, in all levels of the atmosphere, and in the farthest reaches of outer space. More importantly, many of them provide vital life support for their users. In essence our systems must work and perform flawlessly, and without failing for their entire missions. There is no margin for error. Because the cost of failure is prohibitive, our performance standard is zero defects. Carleton currently practices a Lean Six Sigma strategy (see brochure) to support our product lines.
We will always pursue excellence and accept the product and service challenges we are offered. The responsibility to design, manufacture, and build defect-free products is imperative to all employees. To perform our work well, to do it consistently, and to do it with pride necessitates that each of us be responsible for the quality of our own work.
Our ability to consistently and predictably deliver quality products to our customers at a competitive price fortifies our reputation and insures the company's and our own success. We will achieve and maintain this goal within a team environment through a continual process of quality improvement using structured problem solving with a process focus. |
